The Georgia Client Assistance Program (CAP)

What is the Client Assistance Program?

Client Assistance Programs are funded by the U. S. Department of Education in all states as part of grants for Vocational Rehabilitation of individuals with disabilities. The Georgia Department of Labor Vocational Rehabilitation Program has privatized the management and operation of the Client Assistance Program to be administered by Martin and Jones. The Client Assistance Program, helps people with disabilities who are seeking or receiving vocational rehabilitation services by:

• Providing information about the federal Rehabilitation Act
• Assisting individuals who have problems applying for or receiving services under the Act
• Teaching you how to make requests
• Referring you to other agencies where helpful
• Negotiating for you
• Mediating disputes
• Advocating for you with the agency and others
• Presenting your requests to the agency
• Obtaining legal representation where we think it appropriate

What can the Client Assistance Program do for me?

If you have a problem with your vocational rehabilitation program or application, the Client Assistance Program can assist you in many ways, including:

• Advising you of your rights
• Solving communication problems
• Teaching you how to make requests
• Referring you to other agencies where helpful
• Negotiating for you
• Mediating disputes
• Advocating for you with the agency and others
• Presenting your requests to the agency
• Obtaining legal representation where we think it appropriate

When and how do I contact the Client Assistance Program?

You may call the Client Assistance Program for any of the following reasons:

• You want to know what is required to qualify for rehabilitation services
• You believe you qualify for rehabilitation services but are not allowed to complete an application
• You disagree with any decision to deny, stop or delay services
• You cannot get a written decision on a request you have made
• You are not allowed enough choice in your rehabilitation program
• You have a disability-related problem, and do not know where to go to get help

Please call 1-800-822-9727 or email gacapdirector@georgiacap.com to speak with a CAP Advocate prior to completing an Intake or Notice of Representation form.